Cancellation and Refund Policy

Revision Date September 3, 2026

This policy is incorporated into JYH Technologies's Terms of Service. Capitalized terms have the meanings given to them there.

Canceling your subscription

• No refunds: Payments already made are non-refundable
• Service continues: Account remains active until billing period ends
• Number retention: Phone numbers held for 30 days maximum

Missed or failed payments

• 5 retry attempts: Automatic retry over several days
• Email and text notifications: Alerts sent for failed payments
• Account suspension: Subscription canceled if all retries fail
• 14-day number retention: Shorter retention period for failed payments

Account closure options

• Standard cancellation: Service continues until period ends; 30-day retention
• Port numbers away: Notify support to hold numbers during porting
• Data export: Export contact lists, call logs, and other data before closure